EDF Energy this week celebrated the results of the latest Citizens Advice quarterly survey of customer satisfaction with Great Britain’s 19 largest energy suppliers, which saw the company receive the fewest complaints for the last quarter of 2015.
“We want our customers to have a positive experience with us, and their feedback is our single biggest driver for improving our service. We have listened to them and enhanced our systems and processes,” EDF Managing Director of Customers Béatrice Bigois said. “I’m very pleased to see that our efforts are paying off, with a move to first place in Citizens Advice’s latest Complaint League Table. We will continue to drive forward progress and strive to maintain our industry lead.”
Citizens Advice said EDF Energy’s complaint rate for October to December 2015 was just 34.5 complaints for every 100,000 customers. The company has been working since 2012 to improve its customer experience. After outlining its aims – fair value, better service and simplicity, EDF Energy launched a MyAccount App that allows its customers to access their accounts and live web chats 24 hours a day, as well as free calls to its U.K.-based call centers.
